Online booking Outage

Incident Report for Smeetz

Resolved

The incident occurred between 06:35 and 09:25 CET and was caused by abnormal memory usage, which prevented bookings from being added to the basket. The issue has been fully resolved, and system performance has returned to normal.

Posted Oct 12, 2025 - 13:14 CEST

Monitoring

A fix has been implemented for the issue that was preventing online bookings. We are currently monitoring the results to ensure full stability.
Further updates on the root cause will be provided as soon as possible.

Posted Oct 12, 2025 - 09:25 CEST

Investigating

We are currently investigating an issue preventing customers from completing online bookings. Our team is working to identify the root cause. Further updates will be provided as soon as possible.

Posted Oct 12, 2025 - 06:35 CEST

This incident affected: Smeetz Booking Widget.