Since we started monitoring, back-office table views and POS operations have been working normally, so this incident has been resolved. Online sales and payments were not affected, and all sales were recorded as usual. If you notice any further issues, please contact our support team. Thank you for your patience.
Posted Oct 20, 2026 - 16:08 CEST
Monitoring
Our teams have taken the necessary actions on our background processing service. Back-office table views and POS operations, including wristband pairing, have been working normally for the past hour. Online sales and payments were not affected at any point, and all sales were recorded as usual. We are still monitoring the situation and will post a final update once we confirm the incident is fully resolved.
Posted Oct 20, 2026 - 13:25 CEST
Investigating
Since around 10:15 CET this morning, a temporary issue in one of our background processing services has caused some delays in back-office table views and in certain POS operations, such as wristband pairing. Online sales on your websites and all payments have continued normally throughout, and every sale has been recorded as usual. Our teams are actively monitoring the situation and we will keep you updated.