All Systems Operational

Uptime over the past 90 days. View historical uptime.
Database Operational
90 days ago
100.0 % uptime
Today
Smeetz Web Application Operational
90 days ago
99.77 % uptime
Today
Smeetz Booking Widget Operational
90 days ago
100.0 % uptime
Today
Smeetz POS App Operational
90 days ago
99.92 % uptime
Today
Smeetz Kiosk App Operational
90 days ago
100.0 % uptime
Today
Third Party: Payment provider Operational
90 days ago
100.0 % uptime
Today
Third Party: AWS Operational
AWS amplify-eu-central-1 Operational
AWS ec2-eu-central-1 Operational
AWS lambda-eu-central-1 Operational
AWS route53-eu-central-1 Operational
AWS sns-eu-central-1 Operational
AWS sqs-eu-central-1 Operational
AWS cloudfront Operational
AWS elasticbeanstalk-eu-central-1 Operational
AWS rds-eu-central-1 Operational
AWS s3-eu-central-1 Operational
AWS quicksight-eu-west-1 Operational
Third Party: Mailgun Operational
mailgun Control Panel Operational
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
mailgun Events & Logs Operational
Third Party: Adyen Operational
Payment methods and issuers Operational
Payments Operational
Interfaces and reporting Operational
Settlement and payouts Operational
Adyen for Platforms Operational
Financial products Operational
Third party: Seats.io Operational
Seats.io API Operational
Seats.io Rendered Charts Operational
Third party: Wallee Operational
E-Commerce Payment Processing Operational
Third party: Explo Dashboards Operational
Google Cloud Platform Google BigQuery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 2, 2026

No incidents reported today.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026
Email Delivery Delay
Resolved - We experienced a temporary block in email delivery due to an IP block affecting our sending infrastructure with our third-party provider, Mailgun.

During this period, some Windows-based domains were delayed. The issue has now been resolved following the configuration update.

We have since no longer observing delivery errors, and email processing has returned to normal. We will continue to monitor closely to ensure ongoing stability and add the necessary improvements.

Thank you.
Feb 25, 08:16 CET
Identified - We are currently experiencing a disturbance affecting email delivery, primarily impacting recipients using Windows-based email domains (e.g., Outlook, Hotmail, Live).

As a result, some emails may be delayed. Please note that messages are not lost and will be delivered once the issue is fully resolved.

Our team is actively investigating the situation and working to restore normal delivery times as quickly as possible.

We will provide further updates as soon as more information becomes available.
Feb 24, 14:01 CET
Feb 24, 2026
Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026
Degraded performance - POS terminal payments
Resolved - [Resolved] After continued monitoring, we have confirmed that the issue has been fully resolved.

We sincerely apologize for any inconvenience this may have caused to your operations.

Thank you again for your patience and understanding.
Feb 19, 17:34 CET
Update - [Resolved] After continued monitoring, we have confirmed that the issue has been fully resolved.

We sincerely apologize for any inconvenience this may have caused to your operations.

Thank you again for your patience and understanding.
Feb 19, 17:33 CET
Monitoring - [Monitoring] Our team released a fix at around 13:50 CET, and since then, we have no longer observed errors from the POS payment terminal service.

We are actively monitoring the situation to ensure continued performance.

If you continue to experience any issues with the terminal payments on the POS, please do not hesitate to contact us by phone or email at support@smeetz.com

Thank you for your patience and understanding.
Feb 19, 15:20 CET
Update - [Update] We are still experiencing intermittent service instability and are actively working to restore consistent performance.
Our engineering team is engaged and prioritizing this issue.
We will provide the next update shortly and will continue close monitoring until the platform is fully stable again.
Feb 19, 13:02 CET
Identified - [Identified] We will perform a brief operational intervention to improve overall platform stability.
During this window, you may experience up to ~30 seconds of temporary disruption (e.g., slower responses or brief request failures).

 We will complete the operation as quickly as possible and continue monitoring closely after completion.
Feb 19, 12:46 CET
Investigating - We are currently experiencing a disruption in performance affecting payments processed through POS terminals.

Transaction processing time is currently slower than usual when using payment terminals.

Our engineering team is actively working to identify the cause. We will provide further updates as soon as more information becomes available.
Feb 19, 12:06 CET
Feb 18, 2026
Hetzner outage
Resolved - Resolved: All remaining synchronization tasks were completed at approximately 1 PM CET.

Availability data has been fully refreshed, and the Back Office calendar is now entirely up to date. No further delays or inconsistencies are expected.

Thank you again for your patience and understanding.
Feb 18, 15:12 CET
Monitoring - Resolved: Partner infrastructure incident (Back Office disruption)
Our infrastructure partner has recovered, and our operations have fully resumed.
Throughout the incident, sales were not blocked: our online channels, POS, kiosks, and on-site operations continued to run normally.

Impact summary
Some availability updates may have been delayed in the Back Office calendar view during the disruption.
All availability data is now resynchronizing and will be fully up to date within the next 24 hours.

Thank you for your patience.
Feb 17, 20:00 CET
Identified - Incident: Back Office access disruption (Hetzner infrastructure provider outage)

Due to an outage affecting one of our infrastructure partners (Hetzner), we are currently experiencing an incident impacting access to our Back Office.

Impacted services
- Back Office (administration interface)

Services operating normally
- Online sales channels
- Point of Sale (POS)
- Kiosks / on-site sales devices

Our teams are actively monitoring the situation and working to restore full Back Office access as quickly as possible. In parallel, we are preparing to shift workloads to alternative infrastructure locations to reduce dependency and ensure continuity if the provider’s recovery takes longer than expected.

We will share updates here as more information becomes available.
Feb 17, 15:30 CET
Feb 17, 2026
Feb 16, 2026

No incidents reported.

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